About FlexiAssist
We're on a mission to redefine customer support through the perfect blend of human expertise and AI innovation.
Our Mission
At FlexiAssist, our mission is to deliver reliable, scalable global support solutions that help businesses provide exceptional customer experiences without the traditional overhead and complexity.
We believe that the future of customer support lies in the harmonious collaboration between skilled human agents and advanced AI technology, each complementing the other's strengths.
Our Vision
We envision a world where every business, regardless of size, can provide world-class customer support through the perfect blend of human empathy and AI efficiency.
By 2030, we aim to redefine the customer service industry by making hybrid support the new standard, helping businesses reduce costs while improving customer satisfaction and loyalty.
Our Story
Founded in 2020, FlexiAssist was born from a simple observation: businesses were struggling to balance quality customer support with manageable costs.
2020: The Beginning
Our founders, former customer support leaders at tech startups, experienced firsthand the challenges of scaling support teams while maintaining quality. They saw the potential in combining human expertise with emerging AI technologies.
2021: Building the Foundation
We assembled a team of customer support experts, AI engineers, and operations specialists to build our platform. Our first clients were small startups looking for flexible support solutions.
2022: The Hybrid Model
What started as a small team of remote support specialists quickly grew as we developed our proprietary AI support system. By 2022, we had perfected our hybrid model, offering businesses the best of both worlds.
2023-Present: Scaling Globally
Today, FlexiAssist serves over 500 businesses worldwide, from early-stage startups to established enterprises. Our team of 100+ support specialists, AI engineers, and customer success managers work together to deliver exceptional support experiences.
Meet Our Leadership
The passionate team behind FlexiAssist's mission to transform customer support.
Sarah Johnson
Co-Founder & CEO
Former Head of Support at TechGiant, passionate about combining human empathy with AI efficiency.
Michael Chen
Co-Founder & CTO
AI specialist with 15+ years experience developing conversational AI and support automation systems.
Jessica Williams
Chief Operations Officer
Scaling support operations expert who previously built global teams for Fortune 500 companies.